Vi Business partners with Genesys to bring next-gen cloud contact centre
Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), has announced it will leverage its partner agreement with Genesys®, a global cloud leader in AI-powered experience orchestration, to enable Indian businesses with advanced cloud and telecom solutions, transforming their contact centre operations and strengthening customer engagement and services. This collaboration marks Vi’s entry into the Contact Centre as a Service (CCaaS) sector, to introduce next-gen cloud and telecom solutions while offering a unified omnichannel customer experience (CX).
Arvind Nevatia, Chief Enterprise Business Officer, Vodafone Idea, commented, “We are thrilled to embark on this groundbreaking collaboration with Genesys. This partnership marks a significant step forward for...










